Reeves Complete Auto Repair & Service Center

Contacts

Address:
26821 Ruether Avenue, Santa Clarita, CA 91351
Get directions

Website:
reevesservice.com

Phone number:
+1 661-252-1400

Categories:
Establishment   Car repair  

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Reviews about Reeves Complete Auto Repair & Service Center

• Bill W

  Nov, 23 2017
  ★ ★ ★ ★ ★
  I have family members who go to Reeve's and this was my first visit. I'm a do-it-yourself person when possible and had spent about 8 hours chasing a squeak when making turns in my Dodge Ram 1500. It was hard to isolate, sounded like it was coming from everywhere in the front end when I rocked the truck. I replaced some bushings, lubed everything possible, issue still persisted. I took it to Reeve's and Chris and Dave both commented it sounded more like the frame vs. suspension and it was a head scratcher. Chris said they had equipment that could isolated it and they gave me an estimate for 1 hour diagnosis. Chris asked if I needed a ride and I said it's long way over to Castaic but didn't even hesitate with "not a problem, I'll Uber you home." Wow, what service, try that at a dealer! Chris called a couple hours later and said it was indeed a right side front frame bushing which was going to be very expensive to fix, involved lifting the body off the frame. No pressure at all to resolve it, I said I'd think about it since it wasn't dangerous to drive just annoying. I picked up the truck and thanked them for their honesty and expertise and their 100% guarantee that was the issue. I'm confident any other shop or dealer would have just started replacing components and prying money from my wallet with no resolution, Reeve's has integrity, they are willing to say "we don't know but we will find out before we do any work", a rare find in today's market of shady mechanics and dealers. I took the truck home and emptied a 1/2 bottle of silicone lubricant into the bushing on on the frame. My first turn I heard a "pop" and I think whatever was wrong pushed the bushing back into place, "maybe", might just be the silicone working for now. Regardless, it's squeak free for the past two weeks, I would have never known where to point the spray hadn't been for Reeve's hard work, they pinned it down to one specific place and were 100% right. Thanks Dave, Chris and the entire team!
  
  Vehicle: Dodge Pickup Service Date: 08/09/2017
  
  Update: 9/1/17: Still squeak free, silicon still working and I'll continue that until I have to replace the bushing.

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