Southern California Real Estate Management

Contacts

Address:
26639 Valley Center Drive # 108, Santa Clarita, CA 91351
Get directions

Website:
screm.com

Phone number:
+1 661-255-7600

Categories:
Establishment   Real estate agency  

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Reviews about Southern California Real Estate Management

• Gavin Dell

  Jun, 30 2018
  ★ ☆ ☆ ☆ ☆
  Tried to steal our deposit with unfounded charges, and slow to fix things when they break. We had the misfortune of a pipe breaking under the floor of our property when we first moved in. It took SCREM a week to come and check out the warm spot on our floor and we ended up having to go live in a hotel for a month. It should've taken 2 weeks but they took their time getting the contractors bids and then were slow to get started as well. Our toilet was running for weeks at the house and they sent someone to fix it 5 times before it was actually fixed. They paid for the water bill but it was only because I demanded it and nothing was offered with concern for good customer service. I had to ask for everything at least twice to get it to happen. Thank God I had rental insurance because SCREM did not make any effort to cover our expenses without being asked. When we moved out we made extensive effort to leave the property in great condition and Tim did a pre-move out inspection with me. He told me to fill the nail holes where we had pictures hung but don't paint because the paint in the garage may not match perfectly and could make a spot on the wall. He said to get a magic eraser to rub scuffs off the wall as well. We did what he said and left the property in excellent condition. SCREM came in and went around with a magnifying glass looking for pin holes that had been filled and sent me over 100 pictures. Many of them had their fingernail next to it to show how small it was. One tiny touch of paint and you wouldn't see it and from 2 feet away you couldn't see it with the naked eye. They even tried to charge us for a spot on the wall that had a difference in sheen from semi-gloss to satin from using a magic eraser to remove a minor scuff! They proceeded to try to charge us for $500 in drywall and painting fees. There was no drywall repair needed and the whole place could've been touched up with paint in less than an hour by one person. Their painter must get paid as much as a brain surgeon. I told them I was outraged at their attempt to steal my deposit over such ridiculous minor wear and tear and reminded them of the horror we were put through when we moved in. They gave me the deposit back minus charging me $100 for two smoke detectors which I'm sure cost $20 a piece at Home Depot and passed the other $400 cost to the owner. They still got their money for the repairs so someone still got ripped off.

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